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IT Support Engineer

Reference ID: ACE-IT-SE

Submit your CVs to admin@ace-it-solutions.com

Mandatory Requirement: Candidates to have work rights in UK

Overview

Ace Infotech Solutions Ltd. is a global leader in IT monitoring and support, providing services across CRM, SAP, and Business Intelligence platforms. We are looking for a dedicated IT Support Engineer to join our talented team. This role will be pivotal in delivering high-quality, reliable support to ensure our clients’ critical applications run seamlessly. Ideal candidates are technically skilled, customer-focused, and eager to troubleshoot and resolve issues across various platforms.

Responsibilities

• Monitor and Support Applications: Provide proactive monitoring of business applications, including CRM, SAP, and BI systems, ensuring high availability and performance.

• Troubleshooting and Issue Resolution: Diagnose and resolve technical issues reported by clients in a timely and effective manner, escalating when necessary.

• Client Communication: Maintain open communication with clients to understand and address their IT needs, delivering excellent customer service.

• Documentation: Maintain accurate records of incidents, solutions, and technical documentation for ongoing client support.

• Collaborate with Team Members: Work closely with other engineers and support staff to improve processes, resolve complex issues, and optimize system performance.

Qualifications

Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Technical Skills:

• Proficiency in monitoring tools and ticketing systems.

• Working knowledge of CRM, SAP, or BI platforms.

• Familiarity with SQL, server management, and basic networking concepts.

Soft Skills:

• Strong problem-solving skills and attention to detail.

• Excellent communication and customer service skills.

• Ability to work in a fast-paced, team-oriented environment.

Why Join Ace Infotech Solutions Ltd.?

At Ace Infotech, you’ll be part of an innovative and supportive culture that values growth, collaboration, and service excellence. We invest in our team’s success through hands-on training, professional development opportunities, and a commitment to work-life balance.

Job Types: Full-time, Permanent

Pay: Up to £40,000.00 per year

Benefits:

• Gym membership

• Sick pay

• Work from home

Work Location: Hybrid remote in London

Expected start date: 18/11/2024

Submit your CVs to admin@ace-it-solutions.com